Your Privacy Is Our Responsibility
Learn with complete transparency how your personal information is collected, stored, and protected on the joiy9 platform.
Introduction & Scope
This privacy policy is issued by joiy9 ("we", "us", "platform") and applies to all users ("you", "your") of the website https://joiy9.lat. joiy9 operates as a safe and reliable online gaming platform for players in Bangladesh, and we place the highest importance on our users' privacy.
This policy explains what information we collect, how we use it, who we share it with, and what measures we take to protect your data. By using our platform, you are considered to have given your consent to the terms of this privacy policy.
What Information We Collect
The following types of information are collected on the joiy9 platform to manage your account properly, process transactions securely, and deliver a better service:
1 Personal Identity Information
Information collected for account registration and management purposes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for verification purposes)
- Mailing address (where required)
2 Financial Transaction Information
Information related to deposit and withdrawal processes:
- Mobile wallet account numbers (bKash, Nagad, Rocket, Upay)
- Transaction date, time, and amount
- Transaction reference number
- Deposit and withdrawal history
3 Technical & Device Information
Collected to ensure platform security and functionality:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login date and time records
4 Usage & Activity Information
Collected to improve your gaming experience:
- Preferred games and play history
- Bonus claims and wagering activity
- Time spent on the site and navigation patterns
- Records of communication with customer support
Purpose of Data Use
We use collected information only for defined and legitimate purposes. joiy9 processes your data for the reasons listed below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, password recovery, and account security. | Contractual necessity |
| Identity Verification | Confirming the account holder's age and identity; preventing fraud and money laundering. | Legal obligation |
| Transaction Processing | Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay. | Contractual necessity |
| Service Improvement | Recommending games based on user preferences and personalizing the platform experience. | Legitimate interest |
| Security & Fraud Prevention | Detecting suspicious activity, preventing multiple accounts, and maintaining platform integrity. | Legitimate interest |
| Customer Support | Providing assistance via live chat and email, and resolving complaints. | Contractual necessity |
| Responsible Gaming | Monitoring problematic gaming behavior and taking necessary protective measures. | Legal obligation & legitimate interest |
| Marketing Communications | Informing you about relevant promotions and offers — only with your consent. | Consent |
Sharing Information with Third Parties
joiy9 does not sell, rent, or share your personal information with any third party for commercial purposes. However, in certain circumstances, limited information may be shared with the parties listed below for the proper operation of the platform:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These service providers follow their own privacy policies.
Game Software Providers
Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum user information required to operate their games.
Security & Verification Services
Trusted third-party technical services may be used for identity verification and fraud prevention.
Analytics Services
Anonymized or aggregated data may be sent to analytics tools to measure platform performance.
Legal Authorities
Information may be disclosed where required to meet legal obligations, comply with court orders, or cooperate with government agency investigations.
Business Successors
In the event of a business merger or acquisition, user data may be transferred, but this privacy policy will remain in effect.
Data Security Measures
joiy9 follows industry-standard technologies and practices to protect your information. Our security framework includes the following layers:
SSL Encryption
All our pages and transactions are protected by SSL/TLS encryption. All data transmitted between your browser and our servers arrives in encrypted form, which third parties cannot read.
Secure Data Storage
Sensitive information, particularly passwords and financial data, is stored in encrypted and hashed form. Server access is controlled through strict authentication methods.
Active Monitoring
Our systems are monitored 24/7 to detect unusual login attempts, suspicious activity, and security threats.
Access Control
Your personal information can only be accessed by authorized staff, and only as needed for their work. All access logs are recorded and reviewed regularly.
Data Retention Period
We do not retain your information beyond what is necessary. Data is stored and deleted according to the following guidelines:
Account Information
Retained for as long as the account is active and for the legally required period after it is closed.
Transaction Records
Retained for the long term to meet legal requirements related to financial records.
Support Communications
Records are kept for a reasonable period after the customer service purpose has been fulfilled.
Session & Log Data
Technical logs and session data are deleted after a short period following a security review.
Your Rights Regarding Your Data
As a joiy9 user, you have several fundamental rights regarding your personal information. We fully support these rights:
Right of Access
You can request to know what information we hold about you and how we are using it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted. However, some data may be required to be retained due to legal obligations.
Right to Object
You have the right to object to the processing of your information for marketing communications or other specific purposes.
Right to Portability
You can request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
Protection of Minors
joiy9 is an adults-only platform and operates exclusively for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
We have age verification measures in place during the registration process. If a parent or guardian believes that a minor has registered on our platform, please contact [email protected] immediately. We will promptly close the account and delete all associated information.
Changes to the Privacy Policy
joiy9 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- A notification may be sent to your registered email address in case of significant changes.
- If you continue using the platform after any changes, you will be considered to have agreed to the updated policy.
- In case of significant changes, a notification may be displayed when you log in to the platform.
We recommend that you review this privacy policy regularly so that you are always informed about our information practices.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us. joiy9's customer service team provides support 24/7 in both Bengali and English.
For privacy-related requests and complaints
24/7 direct support
For urgent data requests and account issues
7 days a week, 24 hours a day
Bangladesh Standard Time (BST, UTC+6)